Terms of Service

By creating an account or using Zaxvio, you agree to these terms on behalf of yourself and the business you sign up for. If you do not agree, do not use the service.

Zaxvio is web software for running a service business: bookings, jobs, quotes, invoices, customer records, reports and automations. We keep improving it, which means features can be added, changed or removed over time.

• Give accurate details when you sign up, and keep them current.
• Keep your password private. You are responsible for what happens under your account.
• You can invite people to your workspace. You are responsible for who you invite and what they do there, and you can remove them at any time.

New accounts get a 14-day free trial, and no card is needed to start it. After the trial, Zaxvio costs $49 a month for the whole business, however many people you invite, with no annual contract.

We will not charge you anything unless you have given us your payment details and agreed to pay. You can stop using Zaxvio at any time.

The records you put into Zaxvio are yours. You give us permission to store, copy, process and send them only so far as we need to in order to run the service for you, as the Privacy Policy describes. We do not sell them and do not use them for advertising.

• You are responsible for having the right to keep your customers’ details in Zaxvio and to contact them.
• Emails Zaxvio sends to your customers go out in your business’s name, including the ones your automations send. You are responsible for what they say and for following the email and privacy laws that apply to you.
• When a customer unsubscribes, Zaxvio stops sending them non-essential email from your workspace. Do not work around that.

Do not use Zaxvio to:

• break the law, or store or send anything unlawful;
• send spam or unsolicited bulk email;
• try to reach another business’s workspace, or any part of our systems you have not been given access to;
• point automations, webhooks or outbound requests at systems you are not allowed to use;
• upload malware, overload the service on purpose, or resell it without our agreement.

We may suspend an account that does any of these, and will tell you why unless the law prevents it.

The in-app help assistant uses AI and can be wrong. Check what it tells you before you rely on it. When it offers to create something, such as a customer or a job, nothing is saved until you confirm.

We work to keep Zaxvio running and your data safe, but we cannot promise it will always be available or free of errors. It may be unavailable at times for maintenance or because of problems with the services it runs on.

You can stop using Zaxvio at any time. We may end or suspend access for a serious or repeated breach of these terms. If you want your account and its data deleted, ask us, as the Privacy Policy explains.

Zaxvio is provided as it is. As far as the law allows, we are not liable for indirect losses, such as lost profits or lost business, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing here limits liability that the law does not allow to be limited.

If we change these terms, we will update the date at the top, and we will tell you by email before a change that affects you takes effect.

We have not published a contact address for questions about these terms yet. It will be listed here, on this page, once it exists.