Privacy Policy

Data about you is your account and your team: who you are, how you sign in, and your business details. We are responsible for it.

Data about your customers is what you put into Zaxvio to run your business: their names, contact details, jobs, quotes and invoices. You decide what goes in and what it is used for. We store and process it on your behalf, only to provide the service.

• Your account: your name, email address and password. The password is stored as a one-way hash and never in a form anyone can read back.
• Your business: its name, address, phone number, logo, timezone, and the prices, tax rates and settings you choose.
• Your team: the people you invite, their roles, and any labour cost rates you set for them.
• The records you create: customers and their contact details, notes and tags; jobs, checklists, photos and files; time logged on jobs; quotes, invoices and the payments you record; bookings; equipment and service agreements; messages with customers; and the automations you build and their run history.
• What your customers send you directly: the details they enter on your booking page or when answering a quote, and their choice if they unsubscribe from your emails.
• Technical data: IP addresses, used to limit how many requests can be made and in security logs; and page-load timings from Vercel Speed Insights, which uses no cookies.
• The help assistant: what you type into it, which is sent to Groq to produce a reply.

• To run the service you signed up for.
• To send the emails you ask Zaxvio to send, such as quotes, invoices, booking confirmations and the messages your automations send. They go out in your business’s name.
• To tell you about your own account, for example that your trial is ending.
• To keep the service secure and to investigate problems.

We do not sell personal data, and we do not use it for advertising. There are no advertising or tracking scripts on this site.

Zaxvio runs on the services below. Each receives data only to do its part of running Zaxvio, and some may process it outside your country.

• Neon, database. Everything stored in your workspace: your account, your business settings and the records you create.
• Render, application server. Runs the part of Zaxvio that reads and writes your data, so every request passes through it.
• Vercel, website hosting and performance measurement. Serves the website and app. Speed Insights records how fast pages load, without cookies.
• Cloudflare R2, file storage. Job photos and attachments, business logos, and quote PDFs.
• Resend, email delivery. The emails Zaxvio sends: to you, to your team, and to your customers in your business's name.
• Groq, help assistant. What you type into the in-app help assistant, with the last few messages of that conversation, to produce a reply.

We will also disclose data where the law requires it.

Zaxvio support staff can open your workspace to investigate a problem or help you with one. Every time they do, we record who it was, when, and the reason they gave.

For some kinds of access, the owner or an admin of your workspace is asked first and can say no. While that kind of session is active, your workspace shows that someone from support is viewing it.

Emails that are not about a specific job, quote or invoice, such as a review request or an automated follow-up, carry an unsubscribe link, and email apps that support one-click unsubscribe can use it. Once a customer unsubscribes, Zaxvio stops sending them those emails from your workspace.

Emails they need in order to do business with you, like an invoice or a quote, are still sent.

Your account and the records in it are kept while your account is open. The detailed log of each automation run is kept for 90 days and then deleted automatically.

• A sign-in cookie keeps you logged in. Without it the app cannot work.
• Your browser’s local storage remembers display choices, such as light or dark mode and which dashboard widgets you show.

There are no advertising or cross-site tracking cookies.

You can see, change and delete the records in your workspace yourself, inside the app. You can also ask us for a copy of the personal data we hold about you, or ask us to correct or delete it, or to close your account and delete its data.

We have not published a contact address for privacy requests yet. It will be listed here, on this page, once it exists.

Zaxvio is for businesses and is not meant for anyone under 16.

If we change this policy, we will update the date at the top. If the change matters to how your data is used, we will tell you by email before it takes effect.

How you may use Zaxvio is covered by the Terms of Service.